3 maja, 2018 | By Krystian Syryca
Diedrich Roaster Maintenance and Service: Here’s What You Need to Know Before You Buy
Your roasting machine is an investment — a big one. And for a lot of us, it’s the lifeblood of our business.
That’s why when you’re deciding what kind of roaster to buy, you need to consider all the future costs up front.
Down the road, what kind of big maintenance are you going to have to do? How much regular maintenance is your machine going to require? Will it be possible to upgrade in the future? If something unlucky happens, how easy and quick will it be to fix?
We can’t answer these questions for other companies. But speaking for ourselves, we’re committed to perfecting both the science and art of roasting — down to the technical components of every machine.
So if you’re hunting for a new machine and curious about what having a Diedrich roaster is like, here are a few things you should know.
Our entire machine is built to last
Commercial roasting machines, no matter how big or small, have a lot of parts. Screws, belts, ducts, chains, vents, wires… you get the picture.
It’s one thing to ask how long a machine will last. But with a machine as complex as a coffee roaster, you have to ask how long each individual part will last as well.
Will it cost more in the long run to buy a cheap machine whose parts you’ll have to replace frequently? Or would it be wiser to invest in a high-quality machine from the start? The answer depends on you and your business, but Diedrich machines favor the latter approach.
Some roasting machines have belts, chains, or even roasting drums that break down and need to be replaced. This is part of the “expected maintenance” you have to factor into your purchasing decision.
Our drums, however, are hand rolled mild steel with welded fins and return paddles that never need to be replaced, and we truly build the entire roaster the same to last.
Simple upkeep and cleaning will keep it running forever
How can you make sure that you’re maximizing the lifespan of your roasting machine? The biggest thing you can do is to simply keep it clean.
We really can’t stress enough how important keeping your machine clean is. It’s not just a matter of quality; it’s a matter of safety.
Diedrich alone receives two or three reports of roaster fires per year, the leading cause –not doing proper maintenance. Protect yourself, your team, and your business by frequently inspecting each part of your roaster and following the Diedrich cleaning guidelines.
We recommend simple upkeep like greasing bearings and staying on top of regular cleaning. Taking just a few minutes at the end of each day or week can help keep everything running smoothly and guarantee a long-lasting machine.
You don’t have to wait months for replacement parts
Have you ever ordered something online only to practically forget about it by the time it shows up at your door weeks later?
If that happens with a pair of shoes, okay. But if it happens to your business, your daily production could seriously slow down or temporarily stop altogether.
Imagine the loss of revenue — or at least the massive inconvenience — it could cause your business if you needed a replacement part but had to wait forever to get it.
That’s exactly what we want to avoid.
Everything we build is manufactured in the Sandpoint Idaho in the United States, so there’s no long wait times for parts if they ever need replaced.
With other companies, waiting for the right part could take months. But with Diedrich, you can rest assured that your roaster will be back up and running in no time.
With Diedrich you get unlimited FREE tech support, we don’t charge you like the other guys or don’t return your calls we have a team of 6 tech support technicians/agents with a combined 50 years of experience with Diedrich. There is not a question they can’t answer or figure out for you. We service customers world wide and are constantly updating ways for you to contact us quicker if needed.